Terms and Conditions
The Website is a platform that facilitates the online sale and purchase of Products/Branded merchandise and services offered by Rsound. The Services are offered to the Users through various modes which shall include but not be limited to, sale of Vouchers that can be redeemed for various products and services, sale of products etc. The Vendors are the sellers of products and services on the Website and will be solely responsible to you for the products sold or for redemption of any Voucher purchased by you through the Website.
You acknowledge that Rsound has the right to change or discontinue any Service at any time, without notice. You further acknowledge that Rsound may add or modify the procedures, modes, processes or conditions of purchase at any time to adapt to changes that Rsound may make to the Services. You agree that Rsound shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the Services.
Rsound, through the Website also makes available of variety of products and merchandise at an agreed price to you. Purchase of such products will be subject to the Terms of Offer for Sale and such other additional terms, if any, as specified by the Vendor.
All the Products are governed by the terms of warranties provided by the respective manufacturer/ brands. However, in case any product is covered under seller warranty, it shall be specifically mentioned under the product details.
The price of products offered on the Website is either equal to or lesser than the Maximum Retail Price (“MRP”) i.e., the discounted rate prescribed for those products. The MRP and other statutory declarations shall be mentioned on the products and/or on its packaging in accordance with applicable laws.
In the event you purchase any electronic product/s from the Vendors, Rsound shall not be liable for any fault arising from this electronic product/s. You are requested to visit the nearest service station as per user manual, if any or as indicated by the Vendor/s for any default in the electronic product/s. In case if there is no service station located close to you, then, in such circumstances, Rsound shall recall the product/s upon your request and send it to the service station on your behalf. The personnel of service station shall directly get in touch with you for the cost incurred.
All products have limited warranty, Rsound will cover such warranty on products through directly from Rsound not from Vendors. Once the warranty is expire then neither Rsound nor Vendor will not liable on such products
Policies and Pricing
Customers who buy products through this Program will be deemed to be our customers. Accordingly, all of our rules, policies, and operating procedures concerning customer orders, customer service, and product sales will apply to those customers. We may change our policies and operating procedures at any time. For example, we will determine the prices to be charged for products sold under this Program in accordance with our own pricing policies. Product prices and availability may vary from time to time. Because price changes may affect Products that you have listed on your site, your site may only show prices when we serve the link in which those prices are displayed. We will use commercially reasonable efforts to present accurate information, but we cannot guarantee the availability or price of any particular product.
We make no express or implied warranties or representations with respect to the Program or any products sold through the Program (including, without limitation, warranties of fitness, merchant ability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of the Rsound Site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors.
Delivery of Product
In case you book multiple orders for the Products and Services in one transaction, Rsound would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics’ issues. If you purchase multiple Products in single transaction, then all the Products would be dispatched to a single shipping address given by you. If you wish to ship Products to different addresses, then you should book the orders separately based on the delivery addresses
Currently we are serving only in Mumbai and some extent part of outside the Mumbai. It depend on Shipping partners, if there are in reach with your address than we will delivery product to you.
Return Policy for Products
In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:
Filling up the ‘Contact Us’ form;
Upon receiving Your complaint, Rsound shall verify the authenticity and the nature of the complaint and if Rsound is convinced that the complaint is genuine, Rsound will inform the relevant Vendor of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Rsound reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Rsound in this regard. You expressly acknowledge that the Vendor selling the defective product/ service will be solely responsible to You for any claims that You may have in relation to such defective product/ service and Rsound shall not in any manner be held liable for the same.
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Rsound at the earliest. The return process of the product may be restricted by Rsound depending on the nature and category of the product.
In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:
Please notify Rsound of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, Rsound shall not be held liable for the failure to replace the order;
Products should be unused;
Rsound will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Rsound is unable to do so, Rsound will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Rsound
Products should be returned in their original packaging along with the original price tags, labels, user manual, warranty card and invoices etc.;
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
The returned products are subject to verification and checks by Rsound in order to determine the legitimacy of the complaint/ return.
In the event the return of a product is duly accepted by Rsound , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Rsound or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Rsound
For Cash on Delivery payments, You will be provided with a refund cheque.
If the product can be repaired by the service centre, Rsound would get the same repaired and send it back to You.
A promo code, once used shall not be refunded in case of cancellation of order either by customer or Rsound.
Cancellation by Rsound : There may be certain orders that Rsound is unable to accept and must cancel. Rsound reserves the right, at Rsound’s sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Rsound’s credit and fraud avoidance department. Rsound may also require additional verification or information before accepting any order. Rsound will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Rsound.
Cancellation by the User: In case of requests for order cancellations, Rsound reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Rsound receives a cancellation notice and the order has not been processed/ approved by Rsound, Rsound shall cancel the order and refund the entire amount to You within a reasonable period of time. Rsound will not be able to cancel orders that have already been processed. Rsound has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Rsound and accept Rsound’s decision regarding the cancellation.
Products ordered are not for self-consumption but for commercial resale
Multiple orders placed for same product at the same address
Bulk quantity of the same product ordered
Invalid address given in order details
Any malpractice used to place the order